ARTWORK REQUIREMENTS:
Email art to: art@brandedpens.com
Brandedpens.com
accepts electronic art and camera
ready artwork. Please do not send art with half tones. (Please note that
whatever is provided in black will be engraved/ imprinted.)
Popular Formats We Prefer:
Adobe
Illustrator [.ai, .eps] ~Always convert font to outlines
Macromedia
Freehand [.fh0, .eps] ~Always convert fonts to paths
Corel Draw
[.cdr, .cmx, .eps] ~Always convert font to curves
Quark
Express [.qxd] ~Be sure to do a "Collect for Output" &
send all pertaining files
If printing in only 1 color, TIFF files may also accepted
(at 350 dpi or higher), but do not recommend *JPEG, *BMP, or *GIF files.
Please reference your company name and PO
# in your e-mail.
*Manipulation
of art may incur a charge. If a low resolution file is submitted, our art
department can redraw or recreate most artwork for a fee. Fees range from
$20 to $50, depending on complexity of logo.
CANCELLATIONS:
All cancellations must be made in writing. Cancellations
will be accepted only if the order has not been put into production. Customers
are responsible for all costs incurred up to the time of cancellation.
CLAIMS:
Damaged merchandise or shortages due to transportation must
be made in writing within 7 days of receipt of order.
DISCLAIMER:
BrandedPens.com cannot guarantee the exact color or shade of
finished product between orders. Although it is very rare, it is possible for an
item to be of a slightly different color or shade from one order to the next.
DROP OR SPLIT SHIPMENTS:
There is a $7.50 charge per location after the first.
Minimum: one case per location. All shipments will include a
handling charge of $1.50 per box on all orders.
HOW TO PLACE AN
ORDER:
Our representatives are available around the clock to take
your order. Just call our Toll Free number (1-877-229-7532) and we will
take the necessary information to place your order. Or you can follow the
links to the product you want to purchase and submit the product form and a
representative will contact you to confirm your order.
LESS THAN MINIMUMS:
$30.00 for most items. Absolute minimums vary with product.
Ask your customer representative for more information.
PATENTS, COPYRIGHTS, AND
TRADEMARKS:
Orders produced to customer’s specifications require the
purchaser to assume all liability resulting from actions or demands brought
against us for any infringements.
PAYMENT TERMS:
We Offer Several Easy Ways to Pay for Your Merchandise
BrandedPens.com accepts three methods of payment: credit cards, a
BrandedPens.com line
of credit or cash in advance.
Credit cards:
We accept Visa, MasterCard, and American Express.
BrandedPens.com line of credit:
We are pleased to offer, to those who qualify, a line of credit to be used at
BrandedPens.com. If you have any questions, please call 1-877-229-7532.
We will extend credit to approved customers. A credit check will be performed
based upon information submitted with your order profile, and an appropriate
line of credit established. We will notify you when your account is approved,
generally within one (1) business day from when you submitted your order. In the
event that you do not meet our minimum credit requirements, there are other
options available to you. Your Sales or Customer Service Representative will
contact you to discuss those options.
Standard payment terms are net 30 days - all payments are due 30 days from the
date of invoice. You will be invoiced when the last item on your order is
shipped.
If you have an existing account, there are conditions under which your account
may be placed on credit hold:
- If your account is over 30 days past due
- If a check is returned for Non Sufficient Funds
- In the event of a debt being turned over to third party collections
- If the combined amount of multiple orders exceeds your approved credit
limit
Cash in advance:
For those customers who do not wish to or cannot establish a BrandedPens.com
account or use a credit card, we will require payment prior to manufacturing
your order.
All prices on the site are quoted in US dollars.
PAPER PROOFS:
There is no charge for paper proofs. A paper proof must be
requested when order is placed in order to receive one. There is a $12.50(G)
charge for a paper proof on repeat orders.
PMS COLOR MATCH:
$30 per color on all orders (repeats included).
PRODUCTION TIME:
Standard production is 8-12 business days. Rush orders are
available. Please call for details.
RETURNS:
Merchandise cannot be returned without approval. No merchandise will be accepted
after 30 days from receipt. All merchandise must be returned in their original
packaging with all instructions and all appropriate materials included.
SAMPLES:
All samples are billed at EQP. All next day air sample
requests must be received no later than 2:30 EST on the day of the shipment.
Please provide UPS or Fed-Ex account numbers for air shipments. We will not ship
Airborne. Samples may be returned
within 30 days of receipt for credit. Customer is still liable for all freight
costs.
SET UP CHARGES:
There is no set up charge for repeat orders. All art is
kept for at least 3 years. Any change to art will incur a new set up charge.
SPEC SAMPLES:
Charge for spec samples is cost of item plus set up charge.
If order is approved, set up charge will not have to be paid again.
TYPESETTING:
$12.50 (G) plus set up charge for imprinted items.
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